Terms and Conditions

By accessing, engaging us, or purchasing from our website, you agree to these terms, governed by Verb Co Pty Ltd ATF The Verb Co Trust.

1. General Information
These terms govern your use of our services. All purchases are subject to Australian Consumer Law (ACL).

2. Products and Services
Product descriptions and specifications are for information and may change without notice.
We strive for accuracy but cannot guarantee the absence of errors.

3. Pricing and Payment
Prices are in AUD and include GST, excluding B2B orders.
Payment is due at the time of purchase.

4. Shipping and Delivery
We dispatch promptly, but delivery times vary.
We are not liable for delays or damage caused by third-party carriers.

5. Returns and Refunds
Refunds comply with ACL.
Faulty items are eligible for repair, replacement, or refund.
Change-of-mind returns are at our discretion.

6. Liability
We accept no liability for indirect or consequential damages, except as required by law.
Users are responsible for the lawful use of products.

7. Intellectual Property
All content is the property of Verb Co Pty Ltd and protected by law.

8. Third-Party Services
We are not responsible for the practices of external links or third-party suppliers.

9. Privacy
We are committed to protecting your personal information.

10. Amendments
We reserve the right to modify these terms without notice.

11. Governing Law
These terms are governed by the laws of New South Wales, Australia.

Studio Terms of Engagement

1. Scope of Work
Services are defined in project documentation provided by Verb Co Pty Ltd.
Changes require written agreement and may incur additional costs.
The studio retains creative control over final execution.

2. Intellectual Property
All concepts remain the property of the studio unless otherwise agreed.
The client receives a non-transferable license to use deliverables for the specified purpose.

3. Confidentiality
Both parties must protect proprietary information shared during the project.

4. Payment Terms
A 50% deposit is required to commence.
Milestone payments apply as per the proposal.
Full payment is due on completion.
Late payments incur a $75/week fee.
Payments via bank transfer.

5. Cancellation
Cancellation before commencement results in deposit forfeiture.
Cancellations after commencement incur fees for work completed.
Refunds are processed within 21 days.

6. Liability
Studio liability is limited to the total project fee paid.
The client is responsible for final approval.

7. Force Majeure
Neither party is liable for delays caused by circumstances beyond reasonable control.

8. Amendments
All variations to scope or timeline require written confirmation.

9. Governing Law
Governed by the laws of New South Wales.

10. Client Responsibilities
The client must provide necessary approvals and materials promptly.
Delays may impact timelines and costs.

11. Dispute Resolution
Disputes require mediation within 21 days of notice before court proceedings.

12. Third-Party Rights
The studio is not liable for third-party claims related to the project deliverables.

For inquiries, contact accounts@verbco.com.au